Having
extensive knowledge on hotel operations, we know what our guests are
looking for. We understand the importance of being detail oriented and
our reporting reflects that.
iProficient Solutions
professionals observe each and every movement of your associates, while
interacting with your guests including eye contact, smile, body
language, efficiency, speed, friendliness that adherence to your Brand
Standards and SOP's.
Our mystery shoppers are very flexible.
Having nearly a decade of experience in hotel operations, iProficient
Solutions knows What to look for, while staying in your hotel
we evaluating each and every aspect of the hotel. Starting from making
a reservation, bellmen greeting, check-in process, hotel maintenance,
hotel cleanliness, hotel amenities, F&B Outlets, comfort of bed and
check out process. Our custom-designed reports provide invaluable
information for use by your management team to improve employee
training, troubleshooting problem areas and to reward the real star
performers throughout your organization. Reports are statistically
scored to allow for bench marking and data gathering.
Detailed report will be confidentially emailed to the property GM with in 48Hrs.
Benefits: Improve guest experience = Repeat guest Improve guest satisfaction index Increase hotel revenue Tracks front of the house associates in brand standards compliance Strengthen effecient use of employee work time Reduction in hotel staff turnover Increased service levels Helps to develop consistency throughout the hotel Above all iProficient Solutions is great against hotel brand standards & SOP's.
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